| ID | Subject | Priority | Status | Category | Assignee | SLA Due | CRM |
|---|---|---|---|---|---|---|---|
| tkt_001 | Escalation: refund — urgent $500 | urgent | in_progress | financial | Maria Santos | 6/29/2026, 11:00:00 AM | zendesk_ticket_99001 |
| tkt_002 | Return request — damaged item | medium | open | complaint | Unassigned | 6/30/2026, 9:00:00 AM | — |